Delivery typically takes 3–7 working days. You’ll receive tracking information as soon as your order ships.
Yes, we ship internationally. Available shipping options will be shown at checkout based on your delivery address.
Once your order ships, we’ll email you a tracking link so you can follow your delivery.
Contact us as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to update the address.
No need to worry about customs duties or taxes. We cover all applicable fees, so there are no unexpected charges when your order arrives.
Check your tracking first for the latest update. If your package has stopped moving, contact us and we’ll send you a replacement at no extra costs.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, provided the item is unused and returned in its original packaging. For hygiene reasons, earrings cannot be returned.
Yes. Eligible items can be exchanged within 30 days of delivery as long as they are unused and in their original packaging.
Once your return has been received and approved, your refund will be issued within 2-3 working days to your original payment method. Your bank may take a few additional working days to process it.
Sizing & Fit
Go to the product you want and click “Size Guide.” Follow the steps provided to find your correct size.
If you wear a half size, choose the next full size up. For example, if you normally wear a 7.5, choose a size 8.
We recommend choosing the larger size for a more comfortable fit.
Yes, our sizing is designed to fit true to size unless otherwise noted on the product page.
Please check our return and exchange policy for information about exchanging your item for a different size.
Warranty & Care
Yes. All jewelry is covered by a lifetime warranty against manufacturing defects under the terms of our warranty policy.
The warranty generally covers manufacturing defects, such as issues with the setting, craftsmanship, or fading of the jewelry.
No. Accidental damage, loss, theft, improper use, or damage caused by external factors may not be covered by the lifetime warranty.
Contact our customer service team. They will send you our warranty portal. We will review the pictures and determine whether the issue is covered under the warranty.
Gently clean your jewelry with a soft, lint-free cloth. For deeper cleaning, use a mild soap and warm water, unless the jewelry has specific care instructions.
We recommend removing your jewelry before showering to help protect it from soap, shampoo, and other products that can cause buildup or affect its finish.
It is best to remove your jewelry before swimming. Chlorine, salt water, and other chemicals can damage certain metals, stones, and finishes.
Orders & Payments
Contact us as soon as possible. If your order has not yet been processed, we’ll do our best to cancel it or make the requested change.
Enter your discount code in the designated field during checkout and select Apply. The discount will appear before you complete your order.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Shop Pay, Venmo, Amazon Pay, Bancontact, Klarna, and Afterpay.
All available payment options will be shown securely at checkout.
Payments can be declined for several reasons, including incorrect card details, insufficient funds, or your bank blocking the transaction. Check your details or try another payment method. If the issue continues, contact us.
Check your spam or junk folder first and make sure you used the correct email address at checkout. If you still can’t find it, contact us and we’ll help locate your order.
